Help Center

We accept all major credit cards. We also accept PayPal and Apple Pay payments as well.

We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center. You can shop at Portable Doggie with confidence. We adhere to strict standards for payment processing, including SSL technology for secure transactions.

There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.

Our orders take 2 to 3 weeks to be delivered worldwide, if you haven't received your order please send us a message or email us. Once your order is posted out you will receive an email with your USPS tracking info.

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy.

Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that’s what we will do! We have stock located at different warehouses, so instead of shipping your order to one location before shipping it out to you, we speed the process up by shipping it directly to you.